We’re seeking a Product Manager, Customer Success who will serve the needs of our most important customers as they list and manage vehicle inventory, and in parallel oversee the evolution of how we acquire inventory, and insights.
This role requires a two-part skillset:
- You will be on the front line of communication with private sellers, dealers, and auctions – advocating and making sure they get the most out of their paid subscriptions to our platform.
- You will be responsible for identifying, defining, and championing opportunities to level up our customer experiences and workflows.
Ideal candidates will enjoy serving customers every day, directly and indirectly, and feel empowered to turn their feedback into actionable product improvements.
This full-time remote position open to US-based candidates.
Responsibilities:
- Identify product and process pain points related to inventory and data management, as the internal voice of the customer, and define appropriate product and process improvements meant to increase customer happiness and related workflow efficiencies.
- Manage partner success metrics, and maintain, measure, and increase the success rates of new and existing customers through both daily customer interactions and improvements.
- Serve as the central point of escalation for all partner support (including email, live chat, phone) and seek new opportunities for improvement and efficiencies (e.g. create and maintain FAQs, help articles, customer success and onboarding materials).
- Collaborate closely with key stakeholders and members of the Product, Engineering, and Design teams to get the job done.
What You Bring to the Table:
- Minimum of 3 years of experience in Product Management, Customer Support, or a hybrid role.
- Clear, empathetic communicator with a knack for translating user needs into action.
- Detail-oriented and energized by problem identification, and problem solving.
- High degree of comfort managing support workflows (e.g., using tools like Intercom, Zendesk, and/or HubSpot).
- High degree of comfort managing product workflows (e.g., using tools like Jira and interacting directly with engineering colleagues to define product updates and priorities).
- High degree of comfort with data management and data management workflows (e.g., managing customers to specific data requirements and policies, troubleshooting data issues).
- Reference-able experiences collaborating with management stakeholders and contributors from product, engineering, and design teams in any size organization.
- Passion for cars – especially classic and exotic cars – is strongly preferred.
- Experience in a startup or fast-paced digital environment is a plus.
Why You’ll Love It Here:
- We’re a car-loving, product-obsessed team that punches well above our weight
- You’ll have a direct impact on our product and our users every single day
- We move fast, but thoughtfully – and we really care about doing great work
- Flexible remote work, a tight-knit team, and the chance to shape the future of the collector car market
Benefits:
- Medical, dental, vision, and life insurance
- 401k program with generous company matching contributions
- Flexible paid time off policy, and additional company holiday schedule
- Paid parental leave, paid short- and long-term disability options, and Family and Medical Leave (FMLA)
Base Salary Range
$95,000 to $125,000
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level and will be finalized at the time of offer.
Sound like you?
We’d love to hear from you. Send your resume to nowhiring@classic.com with your resume, a quick note about why this role caught your eye, and tell us your favorite classic car (no wrong answers… but we’ll judge a little).
