We are looking for a Customer Support & CRM Manager to join our growing team. You’ll be a key player in ensuring our customers receive top-notch support. You’ll be responsible for handling inquiries, troubleshooting issues, maintaining our Support Center to promote self-service solutions, and establishing processes to serve our customers while our company grows.
This full-time remote position is open to US-based candidates and follows Eastern Time hours.
What you’ll do:
- Respond to customer inquiries, prioritizing accurate and timely responses.
- Assist both Buyers and Sellers with car listings, market data, and platform functionality.
- Troubleshoot technical issues and escalate when necessary.
- Collaborate with the team to identify trends in user questions and proactively address them.
- Continuously update and improve our support center with FAQs, articles, and guides.
- Work autonomously to define and refine support processes as we scale.
- Update and optimize our Hubspot CRM to address our needs as we scale.
What we’re looking for:
- Previous experience in customer support
A proven track record of helping customers understand products and achieve their goals, ideally within an online marketplace or SaaS environment.
- Technical proficiency
Comfortable using tools like HubSpot, Loom, and Jira – with the ability to learn new tools quickly. Preference if you are already a Hubspot expert!
- Strong problem-solving skills
Able to think on your feet, multi-task, and adapt to a fast-paced, ever-changing environment.
- Attenttion to detail
You spotted the typo in this sentence and it really bothered you.
- Excellent communication skills
Clear, professional, and friendly in writing and speaking.
- Ability to work independently
You have the confidence to take ownership in a small, growing team. You’ll have the autonomy to shape and improve processes, while knowing when to escalate issues or collaborate for the best outcome.
- Team collaborator
While we do work remotely, nobody works in a silo. You collaborate well with others to get things done. Your past co-workers would describe you as a “team player”. - An interest in classic and specialty cars
Many of our inquiries involve vehicle specs, prices, and market trends, so familiarity with the industry is a plus.
Why join us:
- Remote work flexibility
- Competitive salary and comprehensive benefits package
- Supportive team culture
- Opportunity to grow as part of a fast-growing company
- Help shape the future of our customer experience and support processes
How to Apply:
If you love helping people, have a knack for problem-solving, and are technically savvy, we’d love to hear from you! Apply now and be part of CLASSIC.COM’s journey. 🚗💨
Send your resume to nowhiring@classic.com with the subject line: “Support Role” – in your email, include your resume, but more importantly tell us:
- What excites you most about this opportunity?
- Why are you the best candidate for the job?
- How would you reply to a user who is asking how many Toyota Land Cruiser FJ60’s are for sale right now?
CLASSIC.COM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
