Now Hiring 
We are looking for a Customer Support Specialist to join our growing support team. You’ll be a key player in ensuring our customers—both paying users and free platform visitors—receive top-notch support. You’ll be responsible for handling inquiries, troubleshooting issues, and maintaining our knowledge base to promote self-service solutions.
This full-time remote position is open to US-based candidates and follows Eastern Time hours.
What you’ll do:
- Respond to customer inquiries via HubSpot, prioritizing accurate and timely responses.
- Assist both paying customers and free users with questions about car listings, market data, and platform functionality.
- Continuously update and improve our support center knowledge base with new articles, FAQs, and troubleshooting guides.
- Work autonomously to define and refine support processes as we scale.
- Troubleshoot technical issues and escalate when necessary.
- Collaborate with the team to identify trends in user questions and proactively address them.
What we’re looking for:
- Previous experience in customer support (preferably at an online marketplace or SaaS company).
- Technical proficiency—comfortable using customer support tools like Zendesk, Intercom, and HubSpot with the ability to learn new tools quickly.
- Strong problem-solving skills—able to think on your feet and adapt to a fast-paced, ever-changing environment.
- Attenttion to detail–you spotted the typo in this sentence and it really bothered you.
- Excellent communication skills—clear, professional, and friendly in writing and speaking.
- A passion for classic and specialty cars—many of our inquiries involve specs, prices, and market trends, so familiarity with the industry is a huge plus!
- Ability to work independently—we’re a small, growing team, so you’ll have autonomy and the opportunity to define processes.
- Team collaborator—nobody works in a silo, you collaborate well with others to get things done. Your past co-workers would describe you as a “team player”.
Why join us:
- Be part of a fast-growing company
- Help shape the future of our customer experience and support processes
- Remote work flexibility
How to Apply:
If you love helping people, have a knack for problem-solving, and are technically savvy, we’d love to hear from you! Apply now and be part of CLASSIC.COM’s journey. 🚗💨
Send your resume to nowhiring@classic.com with the subject line: “Support Role” – in your email, include your resume, but more importantly tell us:
- What excites you most about this opportunity?
- Why are you the best candidate for the job?
- How would you reply to a user who is asking how many Toyota Land Cruiser FJ60’s are for sale right now?
CLASSIC.COM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.
